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Restart Hat
  • Frequently Asked Questions

General Information

Who is Restart Hat?

Restart Hat is a technology Value-Added Distributor focused on providing innovative and sustainable solutions to businesses in Australia, New Zealand, and the Asia Pacific.

What types of solutions do we offer?

We offer a range of technology solutions, including Inventory Management Systems, Network Service Assurance, Data Protection, and IoT Security. Each of our solutions is designed to help businesses optimise their operations and enhance security.

How can I contact Restart Hat Technologies?

You can reach us through the Contact section of our website for any inquiries or support requests.

Privacy and Data Protection

How does Restart Hat Technologies ensure data privacy?

We are committed to protecting the privacy of our clients and users. We adhere to strict privacy principles and comply with The Privacy Act 1988. Personal information is collected, stored securely, and only shared under specific circumstances, as our Privacy Policy outlines.

What personal information do you collect?

We may collect basic personal details such as name, email address, phone number, and business information such as business name and address. 

This information helps us improve our services and communicate effectively with our clients.

How is my information stored?

Your information is stored securely on encrypted servers with restricted access. 

We implement robust security measures to protect your data from unauthorised access or breaches.

Will my information be shared with third parties?

Your information will only be shared with third parties under specific conditions, such as your consent, legal obligations, or to provide requested services. 

We do not sell or rent your personal information.

How can I update or delete my personal information?

You can update or delete your personal information by logging into your account on our website or contacting us directly through our contact page.

What should I do if I have concerns about my privacy?

If you have any concerns regarding your privacy or how we handle your personal information. 

Please get in touch with us through the contact page, and we will address your concerns promptly.

Technical Support

What kind of support do you offer for your solutions?

We provide comprehensive support for all our solutions, including technical assistance, troubleshooting guides, and user manuals, 

which are available in the Support section of our website.

Do you have a blog or resources for further information?

Yes! We maintain a blog and resource section on our website where you can find articles, updates, 

and downloadable materials related to our technology solutions and industry insights.

How can I access training materials for your products?

Training materials are available in the Resources section under Downloads or through specific product pages on our website.

Company Policies

Where can I find your Privacy Policy?

Our Privacy Policy is accessible at the footer of every page on our website. 

It's part of the website's terms of use and provides detailed information about how we handle personal data.

What are your Terms of Use?

Yes! We maintain a blog and resource section on our website where you can find articles, updates, 

and downloadable materials related to our technology solutions and industry insights.

How can I access training materials for your products?

Our Terms of Use outline the rules and regulations for using our website and services. You can find them in the Resources section under Terms of Use.